West of East, Incorporated

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Desktop Support and Services

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Desktop Support and Services

We also offer:

 

  • Linux Desktop Deployment
  • Applications Support
  • Antivirus and Firewalls
  • Security and Biometrics
  • Accounting/Bookkeeping Software Setup and Support
  • Data Recovery Services
  • Disaster Planning and Recovery
  • Peripheral Installation and Configuration
  • Monitor and Printer Profiling for Printers, Photographers and Graphic Designers
  • IT Project Management
  • Training and Knowledge Transfer
  • "Install to Learn" Programs
Staying ahead of the competition has become increasingly challenging in today's marketplace. Technology is a tangible advantage to winning in this complex environment. Everybody needs in; it simply isn't feasible in the present to run a competitive organization without the underlying use of technology. West of East, Incorporated can assist you in selecting and applying right sized technology for your organization to assure a rapid return on your investment.

Some of the services we offer:

  • Maintenance & Support
    We can provide a low cost and reliable alternative to expensive repair shops or chain store 'Geek Squads'. Get it fixed right the first time, and get back to being productive. Support is available for Windows 9.x, NT, 2000, XP and Novell Linux Desktop.
  • Desktop Management Services
    Doing a large update or installation? We can help you deploy entire software packages or Operating Systems. We can quickly deploy whole application packages or just specific updates such as registry changes or desktop settings. What used to take hours to load and configure now takes only minutes, allowing future deployments of hardware or software to be accomplished faster and more efficiently then ever before. Now your employees can be more productive without any of the headaches associated with new technology deployments
  • On-site Support
    Some IT problems require onsite support and troubleshooting. West of East field technicians and engineers can deliver technical services anywhere in the NY/NJ/PA Area.
  • Remote Support
    Remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools enable West of East to resolve most IT problems without wasting time and expense by traveling to your site.
  • Service Costs
    West of East bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the nature of the task. This billing policy can be a major benefit, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.
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