Desktop Support and Services
We also offer:
- Novell Linux Desktop Deployment
- Applications Support
- Antivirus and Firewalls
- Security and Biometrics
- Accounting/Bookkeeping Software
Setup and Support
- Data Recovery Services
- Disaster Planning and Recovery
- Peripheral Installation and
Configuration
- Monitor and Printer Profiling for
Printers, Photographers and Graphic Designers
- IT Project Management
- Training and Knowledge Transfer
- "Install to Learn" Programs
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Staying
ahead of the competition has become increasingly
challenging in today's marketplace. Technology is a
tangible advantage to winning in this complex
environment.
Everybody needs in; it simply isn't feasible in the
present to run
a competitive organization without the underlying use of
technology. West of East, Incorporated can
assist you in selecting and applying right
sized
technology for your organization to assure a
rapid return on your investment.
Some of the services we offer:
- Maintenance & Support
We can provide a low cost and reliable
alternative to expensive repair shops or chain
store 'Geek Squads'. Get it fixed right
the first time, and get back to being
productive. Support is available for
Windows 9.x, NT, 2000, XP and Novell Linux
Desktop.
- Desktop Management
Services
Doing a large update or installation? We
can help you deploy entire software packages or
Operating Systems. We can quickly deploy whole
application packages or just specific updates
such as registry changes or desktop settings.
What used to take hours to load and configure
now takes only minutes, allowing future
deployments of hardware or software to be
accomplished faster and more efficiently then
ever before. Now your employees can be more
productive without any of the headaches
associated with new technology deployments
- On-site Support
Some IT problems require onsite support and
troubleshooting. West of East field technicians
and engineers can deliver technical services
anywhere in the NY/NJ/PA Area.
- Remote Support
Remote support and troubleshooting services give
you the greatest leverage for your IT budget.
Sophisticated remote access tools enable West of
East to resolve most IT problems without wasting
time and expense by traveling to your site.
- Service Costs
West of East bills for all support and
troubleshooting services by the hour and offers
substantial discounts for large projects and
regularly scheduled service. Rates are based on
the nature of the task. This billing
policy can be a major benefit, because it
minimizes the likelihood of paying high rates
for simple jobs but still makes it possible to
elevate the level of expertise assigned to a
task in case of complications or expanded
requirements.
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